Help

• Do they really work?
  Yes! Both the Masterplus Pro and the Aboistop have proved very effective for treating dog behaviour problems. However, we cannot guarantee that they will work on absolutely every dog and so we offer a seven day try out period for you to assess the product on your dog. This will be more than enough time to tell if the product is having the desired effect. If you find that the product is not suitable for your dog within the seven days, return it to us and we will be more than happy to refund your money less the consumable items.
• How do they work?

  Masterplus Pro

  Spray collar unit placed around dog's neck, filled with harmless gas

  Bad Behaviour

  Press button on remote control

  Jet of spray instantly released from collar towards dog

  Dog is distracted by noise and feeling of the spray and discontinues the bad behaviour

  Aboistop

  Spray collar unit placed around dog's neck, filled with harmless gas

  Dog Barks

  Microphone detects bark and jet of spray is released from collar towards dog

  Dog is distracted by the noise, feeling and sight of the spray and stops barking

• Do they hurt?
  No the collars do not hurt at all. They use an inert gas to produce the spray and are completely harmless. The only action the collar has is a spray and no electric shocks or choking.
• I am interested in the anti-bark collar but my dog only weighs about 4kg. Is my dog too small for the collar?
  The Aboistop Compact is a smaller version of anti-bark collar and is designed for dogs which weigh less than 8kg. If your dog is particularly small then the collars might be too much for them. The collar weighs about 100g when full with spray so if you are unsure you could try hanging an object of a similar weight around your dog's neck to see how he copes with it.
• How much does the Masterplus Pro weigh when full and what are the dimensions?
  The Masterplus Pro weighs approximately 100g when full and the dimensions are approximately 6cm x 4cm x 3.5cm.
• Is the Masterplus Pro waterproof?
  Yes it is waterproof to a depth of approximately 1m.
• Does the Masterplus Pro turn on and off?
  Yes, the Masterplus Pro has a an on/off switch so you can leave the battery in when not using it. However, if you do not intend using the collar for prolonged periods of time we recommend that you do take the battery out.
• I have lost the battery cover. Can I get a replacement?
  Yes - click on the following link to add one to your basket:
  Battery Cover (for Masterplus Pro & Aboistop Compact)
• I have lost the aerial for the original verison of the Masterplus. Can I get a replacement?
  This now a discontinued line from us. However, the UK Distributor (The Company of Animals) might be able to help you - phone on 01932 566696.
• I need a new cloth collar for my Masterplus Pro. Do you stock them?
  Yes - click on the following link to add one to your basket:
  Cloth collar for Masterplus Pro
• Is the Masterplus Pro suitable for treating behaviour problems such as jumping up and chasing?
  Yes the collar can be used for treating a variety of behaviour problems including chasing/recall, stealing, chewing and jumping up. It can successfully be used for any problem which can be treated by means of a distraction.
• Can the Aboistop be used on my dog when he barks in the car?
  Yes the Aboistop is very effective for dogs which bark in the car. It is useful for any situation where your dog is displaying excessive barking.
• Can the Aboistop be used for howling or snarling?
  The Aboistop spray is triggered by a microphone and this is configured for the noise of barking. Howling and snarling are different kinds of sound so the spray is not guaranteed to be triggered in these instances.
• Is the Aboistop waterproof?
  No it is not waterproof. The unit works by means of a microphone activating the spray so water will enter into the unit at location of the microphone.
• Can I try the product out to see if it works on my dog?
  Yes we offer a seven day try out period for Masterplus Pro, Aboistop Compact and Aboistop Standard.
• I have tried the Masterplus Pro/Aboistop but it does not have the desired effect on my dog. How can I return it?
  If you find that the product is not suitable for your dog within the seven days, return it to us at the following address and we will be more than happy to refund your money less the consumable items: DTP, PO Box 1108, Bagshot, Surrey GU19 5WW.
• I have been using the Masterplus Pro/Aboistop but it has stopped working. What can I do?
  Make sure that the battery has not gone flat. If it has, you can buy a new one by clicking this link:
  Masterplus Pro/Aboistop Batteries

  If you have tried this then it is likely that the collar will need to be returned for repair. All servicing and repair issues are dealt with by the UK Distributor of the products - The Company of Animals.

  Their details are as follows:
  The Company of Animals
  Ruxbury Farm
  St Ann's Hill Road
  Chertsey
  Surrey
  KT16 9NL

  Telephone: 01932 566696

• How long will it take for my order to be delivered?
  Orders should usually be received within seven working days, although it is quite often quicker than this.
• I haven't received my order yet...
  If you have not received your order within seven working days of placing it please email us on orders@dogtrainingproducts.co.uk.
• What is your postage and packing charge?
  The Masterplus Pro, Aboistop Compact, Aboistop Standard & Kong Time all have a P&P charge of £4.99; the Pavlov Refill Special Offer has a charge of £1.99; all other products have a charge of £0.99.
• Can you deliver to countries in Europe or other parts of the world?
  We deliver primarily in the UK but if you wish to order from outside the UK please contact us and we will obtain a shipping quote.

  Unfortunately we cannot ship items containing aerosols outside of the UK at the moment because such items are often refused at boder control or when shipping by air.

• I placed an order but have realised that I do not need it now. How can I return it?
  If you have not used the products which you wish to return, please send the goods to the following address and we will refund you upon receipt: DTP, PO Box 1108, Bagshot, Surrey GU19 5WW.
• I have used the product I purchased and have found that it is not what I need. Can I return it?
  Unfortunately we cannot refund items which have been used (for Spray Collars see section above).